Question 1

the gild membership

Accepted Answer

the details
gratuity is automatically charged to your card for each service—no need for cash ($12 gratuity per blowout, dry blowout, braid and 20% gratuity added for any extra services)
automatic package renewal keeps your hair looking fab all year long
no lengthy contracts, cancel or pause any time (after initial 3-month term)
ongoing members-only offers + discounts
currently redeemable at goldplaited Lakeview (2829 N. Sheffield Ave.)

terms & conditions
not valid on Saturdays
not valid on New Year’s Eve
maximum appointment length is 45 minutes (clients with hair requiring longer are not eligible for this level of membership)
appointment will be forfeited for any client arriving more than 10 minutes late (a late cancel fee will be automatically charged)—if we are able to accommodate, a $10 late arrival charge will be applied
not transferable, can only be used by the member who purchased
To redeem membership, appointment must be booked, canceled, or changed 24 hours in advance. convenience fee for canceling, or changing times with less than 24 notice assessed at $30 per appointment—automatically charged to card on file, no exceptions)
redemption hours begin at 10 AM
appointments must be booked using the "Gild Blowout" option on the online booking software 
for appointments booked less than 24 hours in advance, earlier than 10 AM or not using the "Gild Blowout" category, the membership is not redeemable, however members access an exclusive $15 discount for these bookings. membership discount valid Sunday - Friday. 
no more than 2 membership appointments on the books at the same time
cancel your membership at any time with 14 days notice by emailing hello@goldplaited.com (must receive a confirmation email to ensure cancellation is processed)
no cancellation allowed before the initial 3-month term expires
No refund of a partial month

Question 2

cancellation policy

Accepted Answer

goldplaited enforces a cancellation policy for all bookings as follows:
goldplaited has a 15-minute grace period—clients who arrive 15 or more minutes late will incur a $25 late arrival fee charge
appointments before 7 AM are considered before opening hours and are charged at a different price point - see "early bird" services for details. 
for a standard appointment, cancellations are required a minimum of 24 hours in advance
for Saturday appointments and groups of 2, cancellations are required a minimum of 48 hours in advance
for appointments with groups of 3 or more, cancellations are required a minimum of 72 hours in advance
for corporate events or bachelorette parties, cancellations are required a minimum of 7 days in advance—please consult your goldplaited coordinator for more details on this policy and your deposit
for bridal guests and groups, cancellations are required a minimum of 30 days in advance—please consult your goldplaited coordinator for more details on this policy and your deposit

Please note that the cancellation requirements apply to all individual clients and each service.

All deposits are non-refundable. Cancellations made with less than the outlined notice will result in a charge to the credit card on file for the full value of services reserved. Cancellations must be made by calling our front desk at 773-880-9180. We do not accept cancellations via email.

the gild membership

cancellation policy

the important details

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