Frequently Asked Questions


 

what’s the difference between a blowout and a dry blowout?

A blowout is a wash, dry + style service. We advise a wash + blowout for guests with curly hair, or those going for a soft, natural look. A dry blowout would involve arriving with hair clean + dry for styling. Dry blowouts are suggested for guests with fine, thin hair, or hair types that do not hold a curl well. Dry blowouts are also advised for stylized looks such as Old Hollywood waves, textured beachy waves or anything involving a braid, half up or pinning. The maximum duration for a blowout or dry blowout is 45 minutes, so that can help in deciding which service is right for you. A wash and blowout allows enough time to wash and bring the hair from wet to dry with some soft styling added in. For a more detailed, stylized or elaborate style, skipping the wash allows the full 45 minutes for completing the desired look and tends to have optimal longevity for our guests.

what is the difference between a braid and an updo?

Our braid appointments are 20 minutes maximum and performed on your hair’s natural texture (no hot tools); think braid-crowns, side fishtails and boxer braids! Our updo service covers all up-hair styles and includes the use of hot tools. Chignons, French twists, Braided Styles, Ballerina Buns and more. Our average updo appointment is 45 minutes long. Please arrive with hair clean and fully dry for both braid and updos services.

can I request a certain stylist or artist?

Our request policy is this: we value your preferences and will gladly update your file with the staffers that you love. With our express service model and commitment to high standards, we are unable to guarantee booking with a certain stylist. We love to curate and will always pair you with the stylist who is the best equipped for your desired look.

what is your cancellation policy?

At the time of booking (both online and via phone) we collect a valid credit card to secure your appointments. We adhere to a firm 24 hour cancellation policy and are unable to accept day-of cancellations without penalty. For those appointments cancelled within the 24 hour window or no-shows to the salon will result in the full service amount charged to the card on file. Please note that our cancellation policy varies for groups and will be outlined by your group coordinator at the time of booking.

HOW DO I BOOK?

Our online booking is easy to use and available 24/7! We understand that sometimes you just want to talk to a human and we are happy to help with booking over the phone at 773-880-9180. Email is also available, drop us a line to hello@goldplaited.com.

DO YOU ACCEPT WALK-INS?  

Based on availability we do accept walk-ins, however we recommend calling ahead.

 

 

CAN GP COME TO ME? 

Absolutely! gold-on-the-go services are available for corporate events, pop ups, and parties of all kinds. On-site pricing varies and availability depends on in-salon volume. Please email our group coordinators at hello@goldplaited.com or give us a call for more information!


WILL MY SERVICES HOLD UP?

We get this question a lot and assure you that they will! Our team has gone through extensive and on-going training to ensure that your looks stay all day and night. 

WHAT SHOULD I TIP?

20% of your service is the industry standard, however, tipping is always at your discretion. 

WHERE SHOULD I PARK? 

While goldplaited does not have a designated lot, there is plenty of street parking in the area. Just remember to pay for your parking and add a few extra minutes to your commute to find a nearby spot.

SHOULD I BRING INSPIRATION/DO I HAVE TO CHOOSE FROM ONE OF THESE LOOKS?

We love inspiration! be it a pinterest image or a time you loved your hair and makeup, we want to see it! that being said, photo inspiration is not required and that’s why we give you a few ideas on our website and instagram. 

WHAT’S THE KIM K?

goldplaited’s star service offering is affectionately nicknamed the “Kim K”. This service is hair and makeup, performed in tandem, in approximately one hour’s time. The hair component is dry (no wash) and is inclusive of all styles: waves curls, body, braids, half-up, updo, you name it! (package pricing varies based on hairstyle and add-on’s)This is ideal for gals with a tight schedule as it cuts your in-salon time in half. Be sure to mention the Kim K in your appointment notes or when you call on the phone.

WHAT IS PREP PASS?

Imagine a gym membership but instead of a cardio workout, the result is great hair. The Prep Pass is a weekday membership, delivering unlimited blowouts, dry blowouts & braids to our members Sunday-Thursday of each week. Pricing and more details can be viewed on our membership page.

ARE THERE GROUP RATES/DISCOUNTS?

We love groups and our space has accommodated parties as large as 40 people in the past. The best way to source pricing and group rates is by emailing our group coordinators at hello@goldplaited.com